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CEO Communication

When your CEO does not listen: communication tips for frustrated Heads of Communications

Effective communication between a Head of Communications and the CEO is critical to success in today’s fast-paced business world. However, there are situations where a CEO does not listen to well-intended communications advice.

As we advise many CEOs in communications, we know it is essential to understand how to cope with CEOs, especially those with strong egos.

First of all, it is vital to remain collected and calm. Start by identifying the core issue and the reasons behind the CEO’s lack of attention to your advice. Take the time to listen to his or her concerns and show your commitment to finding a communications solution that works for everyone. This solution should address the needs of all stakeholders.

Consider how your CEO may be feeling and their perspective. Once you have a clear understanding of the situation, you can start building trust.

Constructive criticism

Don’t make personal verbal attacks, but remember to provide constructive criticism positively and focus on the issue. CEO communication may seem daunting initially, but with practice, you can become confident in handling difficult situations and working towards a successful outcome.

Sometimes, a CEO may not listen due to a lack of respect, trust or simply because they believe they know best. Trust is the foundation of any relationship. Start building trust by being transparent and honest with the  CEO.

Share your thoughts and concerns honestly and openly. Show interest in their perspective. Build a personal connection by learning more about their values, thoughts and interests. This will help you understand their decision-making process and build empathy for their position.

Additionally, be reliable and follow through on your commitments. This will demonstrate your reliability and competence, and your CEO will likely trust you with more responsibilities.


Providing constructive criticism to your CEO in a positive way can be challenging, but it is necessary for growth and progress. Establish trust and build rapport with your CEO with the right communication skills. Understanding different perspectives is crucial for finding solutions that benefit everyone involved. Remember, effective communication is critical to a successful relationship between a Head of Communications, PR advisors and CEOs, and ultimately contributes to the success of the company as a whole.